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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Jenna Gilbert

March 3, 2023

5  out of  5 rating by Jenna Gilbert
"All employees are so kind. Sarah is so good to work with and a great problem solver, she takes great care of you!!!"

Tammie Zuker

March 2, 2023

5  out of  5 rating by Tammie Zuker
"This is Jim, Sara was very helpful and professional and kind we are so lucky to have her as our agent."

lori randall

February 21, 2023

5  out of  5 rating by lori randall
"They worked with us for weeks to get our certificate of insurance filled out exactly like our major partner required. I appreciate her willingness to jump through all the extra hoops to finally make them happy! They are excellent to work with! Very responsive and helpful!"

Sean Compton

January 17, 2023

5  out of  5 rating by Sean Compton

Kira Foley

January 15, 2023

5  out of  5 rating by Kira Foley
"I have had many different insurance companies this one by far is the best. They are always so kind and sweet and helpful. I absolutely love Natalie arnett agency it is the best. 5 out of 5 stars"

Kathy Ferguson

December 12, 2022

5  out of  5 rating by Kathy Ferguson
"I have been with State farm for 25 years, and in those 25 years I've had three different agents. I switched to Natalie when she opened her office in Shawnee and I have been so happy that I did! Anytime that I have an issue or need help with something, they are Johnny on the spot right there ready and willing to help me. I can even text them and they will get back with me making it easy when I do not have time to call or stop by. I would recommend Natalie and her crew hands down to anyone!"

Sarah Farrell

November 30, 2022

5  out of  5 rating by Sarah Farrell
"Excellent Service!!! Excellent People!!"

Paula Wood

October 13, 2022

5  out of  5 rating by Paula Wood
"Awesome team!!"

Janie Balthrop

September 1, 2022

5  out of  5 rating by Janie Balthrop
"Jaiden Balthrop, Account Associate for State Farm Insurance, contacted me with her request to give me a quote for my home owner's insurance. I'm always open to new rates & more coverage so, of course, I said "yes". I was very interested in what she had to say. She was friendly, prompt, confident but never overbearing. She did her best to address my issues for complete coverage at an acceptable rate. Thank you, Jaiden and Natalie Arnett - State Farm Insurance Agent."

Londa Balthrop

August 31, 2022

5  out of  5 rating by Londa Balthrop
"I have loved working with this insurance company! They very kindly and patiently explain their policies. They have given us a great deal when we needed to add on another teenage driver. All of their employees are quick to answer our questions and very kind. We love working with this State Farm agency and highly recommend them!!"

Hub 935

August 29, 2022

5  out of  5 rating by Hub 935
"Natalie and her staff are the friendliest in town! Always pleased with their professionalism, promptness, and concern for their customers."

sandy simmonds

August 10, 2022

5  out of  5 rating by sandy simmonds
"I was pleased with the way this agency got back to me quickly. They gave me a quote on my Insurance needs and were very helpful explaining everything I needed to know. I am happy I chose this agency to do business with."

Destiny Walker

August 2, 2022

5  out of  5 rating by Destiny Walker
"Very friendly, and helpful with quick responses!"

Melissa W

August 2, 2022

5  out of  5 rating by Melissa W
"They have been great here!"

Hannah Cooper

July 27, 2022

1  out of  5 rating by Hannah Cooper
"Had a terrible experience. So, so disappointed. First time homeowner and was needing help and guidance through the process, but was sorely let down by people at this location. Left me in tears. Cancelled my insurance and will be looking elsewhere."

Jaime Simms

July 22, 2022

5  out of  5 rating by Jaime Simms
"Rachael is amazing! I believe I asked 100 questions! I feel confident in my coverage, she showed me different policies that worked best for my family! She thought of everything! Even though the prayer is you never need to use your insurance, I am so glad I feel 100% protect should an emergency arise! Kind and patient is the best way to describe this team!"


July 22, 2022

5  out of  5 rating by Levi
"The best and friendliest insurance agent we have had the privilege to receive insurance from. We have been a customer of Natalie Arnett and her team for around 3 years and have always been very pleased with their customer service. Prior to switching from an agent in the metro area we were strongly considering leaving State Farm completely due to other agents rude and unprofessional customer service. So glad we made the switch, because Natalie and her team are one in a million. Jaden and the other ladies are absolutely professional, understanding, knowledgeable, helpful and fast at getting things taken care of that they say they will. I highly recommend Natalie and her team if customer service is as important to you as it is to us."

Andrea Larney

July 22, 2022

5  out of  5 rating by Andrea Larney
"Professional and Friendly staff who are knowledgeable about their products and set you at ease that you are getting the best coverage for good value. Will highly recommend this agency."

Dee Chappell-Haley

July 21, 2022

5  out of  5 rating by Dee Chappell-Haley
"Fantastic customer service! Professional, thorough and detailed. A quality product that's managed by excellent, and friendly agents and personnel. Definitely a relationship that I would highly recommend!"

Dillon Sain

July 15, 2022

5  out of  5 rating by Dillon Sain
"Rachael was very helpful and was able to quickly get us what we needed!"

Renee Clemmons

July 15, 2022

5  out of  5 rating by Renee Clemmons
"Rachael Sain did a fantastic job in meeting my life insurance needs. She is knowledgeable and friendly!"

shane treat

July 14, 2022

5  out of  5 rating by shane treat
"Best agency in town, they go above and beyond to support their clients and community"

roland sutterfield

July 13, 2022

5  out of  5 rating by roland sutterfield
"I appreciate the job that was completed on my recent auto insurance . Thetruck was Added and the car and truck now have road assistance .Thanks to all at the agency especially jalden. signed Roland and Rosmary Sutterfield"

Caedmon Balthrop

July 7, 2022

5  out of  5 rating by Caedmon Balthrop
"Great customer service!"

Rachael Sain

June 30, 2022

5  out of  5 rating by Rachael Sain
"Anna and the team at Natalie Arnett State Farm are so amazing and genuinely care about their customers. If you aren't with them, you're missing out!!!"