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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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C

September 30, 2025

5  out of  5
rating by C
"Melissa Merritt always provides excellent customer service in all aspects. She is knowledgeable, courteous, & very efficient. Her willingness to look into something I have a question about is always followed up with a return phone call in a timely manner. C Linthicum, Shawnee, OK"
We responded:
"Thank you Ms. Linthicum for your kind words and awesome review of Melissa! We appreciate you and the opportunity to serve you and your family. We love being your Good Neighbor! "
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Timmy Gustin

September 30, 2025

5  out of  5
rating by Timmy Gustin
"Always friendly and knowledgeable. Have the answers to all my questions everytime without hesitation. Great coverage as well. Best insurance agency around in my opinion. They get an EXCELLENT grade from me"
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Bob Howard

September 29, 2025

5  out of  5
rating by Bob Howard
"Chastity was great help answering my questions. Natalie has a Great team. Any that I have dealt with were nice and always helpful."
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Dennis Leader

September 29, 2025

5  out of  5
rating by Dennis Leader
"I’m more than happy with this service"
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Mike McGuire

September 26, 2025

5  out of  5
rating by Mike McGuire
"Chastity was a great help, added on a vehicle to our policy in a professional manner, didn't take long easy process. Thank you Chastity for taking good care of me."
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Brian Wilkinson

September 16, 2025

5  out of  5
rating by Brian Wilkinson
"Very caring and helpful. Thank you."
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Christy

September 3, 2025

5  out of  5
rating by Christy
"The team at Natalie Arnett State Farm are very professional and take care of a your I insurance needs. Thank you guys for your amazing service."
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Tim Barrick

August 29, 2025

5  out of  5
rating by Tim Barrick
"Natalie got back to me quite promptly regarding an explanation to my question. Their office staff has always been courteous and efficient in helping our family."
We responded:
"Thank you for your kind words, Tim! We're thrilled to hear that Natalie and our team were able to assist you promptly and efficiently. Your positive feedback about our staff means a lot to us. We look forward to continuing to provide great service to you and your family."
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Nick Bush

August 26, 2025

5  out of  5
rating by Nick Bush
"Very knowledgeable and friendly staff!!!"
We responded:
"Thank you for your wonderful feedback! We're thrilled to hear that you found our staff knowledgeable and friendly. We appreciate your support and look forward to serving you again."
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Kenzie Rigby

August 22, 2025

5  out of  5
rating by Kenzie Rigby
"Chastity is very efficient, friendly, and provides excellent customer service!"
We responded:
"Thank you for your fantastic feedback! We're thrilled to hear that Chastity made such a positive impression with her efficiency and friendliness. Providing excellent customer service is our top priority, and it's great to know we met your expectations. We look forward to serving you again soon!"
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Richard Harris

August 20, 2025

5  out of  5
rating by Richard Harris
"They were the absolute best very nice and friendly on the phone"
We responded:
"Thank you, Richard, for your wonderful feedback! We're thrilled to hear that you had a positive experience with our team. Your kind words motivate us to continue providing exceptional service. We look forward to assisting you again in the future!"
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Roxie McLerran

August 15, 2025

5  out of  5
rating by Roxie McLerran
"Amazing team! Anna was so knowledgeable and helpful updating our policies!"
We responded:
"Thank you for your wonderful feedback! We're thrilled to hear that Anna was able to assist you effectively with your policy updates. Our team strives to provide the best service possible, and we're glad you had a positive experience. We appreciate your support and look forward to assisting you again in the future!"
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Paula

August 15, 2025

5  out of  5
rating by Paula
"She was very friendly and so very efficient great Customer Service!!! Just down to earth gave me good deal on Home and Car Insurance. Thank you Ms Natalie."
We responded:
"Thank you for your wonderful feedback, Paula! We're thrilled to hear that Natalie provided you with friendly and efficient service while helping you with your home and car insurance. We appreciate your recommendation and look forward to assisting you again in the future!"
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Jannie Porter

August 11, 2025

5  out of  5
rating by Jannie Porter
"I’ve been with Natalie’s agency for several years. I have Anna’s email address and can handle most things via email."
We responded:
"Thank you for your loyalty and for sharing your positive experience with our agency. We’re glad to hear that the email communication with Anna has been effective for you. If you ever need further assistance or have any feedback, please don’t hesitate to reach out. We’re here to help!"
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Dixie T

August 4, 2025

5  out of  5
rating by Dixie T
"Natalie & her team are AMAZING! They helped me with life insurance protection for my whole family--AND at a very affordable price! Thanks, Natalie!"
We responded:
"Thank you for your wonderful feedback, Dixie! We're thrilled to hear that Natalie and her team provided you with excellent service and affordable life insurance protection for your family. Your satisfaction is our top priority, and we're here to help whenever you need us. We appreciate your trust in us!"
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Korbyn Taylor Tillery

July 31, 2025

5  out of  5
rating by Korbyn Taylor Tillery
"Natalie’s team was so helpful in setting up life insurance policies for my kids! Everyone was so helpful and made the process so smooth. Highly recommend!"
We responded:
"Thank you for your kind words, Korbyn! We’re thrilled to hear that Natalie and the team were able to assist you in setting up life insurance for your kids smoothly. Your recommendation means a lot to us, and we're here for any future needs you may have!"
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Ralyn Stacy

July 30, 2025

5  out of  5
rating by Ralyn Stacy
"Chastity was very quick to assist me in my needs! Superb customer service!"
We responded:
"Thank you for your kind words! We're thrilled to hear that Chastity provided you with excellent customer service and was quick to assist you. We appreciate your feedback and look forward to serving you again."
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Chell Pumala

June 26, 2025

5  out of  5
rating by Chell Pumala
"I have been with Natalie Arnett’s office for a year now and am still as happy as I was the first day! The staff is always very friendly and quick to help take care of my needs!"
We responded:
"Thank you for your wonderful review! We're thrilled to hear that you've had such a positive experience with Natalie Arnett's office and that our staff has made you feel welcome and supported. Your satisfaction means a lot to us, and we look forward to continuing to serve you!"
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fabian lopez

June 14, 2025

5  out of  5
rating by fabian lopez
"If I could give more stars, I would! I highly recommend Natalie Arnett State Farm Insurance. We were hit by a tornado on 11/3/2024, and from the start, Natalie Arnett’s office has been amazing in helping us through the whole process. I especially want to thank Anna Rucker—she’s been super helpful and quick to respond, both to me and our contractor. She made things go a lot smoother and really helped keep things moving. If you’re looking for an insurance agent, you really can’t go wrong with Natalie Arnett State Farm. Dealing with insurance isn’t always fun, but having a good agent makes a big difference during tough times. We’re really thankful for everything they’ve done."
We responded:
"Thank you so much for your kind words, Fabian! We're glad to hear that Natalie and Anna were able to assist you during such a challenging time after the tornado. Your recommendation means a lot to us, and we will continue to do our best to support our clients. We appreciate your trust in us and are here for anything else you may need in the future."
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Cyril Laundreaux

June 7, 2025

5  out of  5
rating by Cyril Laundreaux
"Awesome business"
We responded:
"Thank you for your positive feedback! We're thrilled to hear that you had a great experience with us. Your support means a lot to our team, and we look forward to serving you again soon."
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Bill Hopkins

June 5, 2025

1  out of  5
rating by Bill Hopkins
"I can't ever get to talk with this woman. She is never around and she has been overseas lately. I'm not happy."
We responded:
"Hi Bill, I am always available to my policyholders by appointment. I also employ a large full time staff that are all licensed and happy to help you if your time line is urgent. Feel free to give the office a call or email me to set up an appointment to discuss your concerns. "
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Nora Ratley

May 30, 2025

5  out of  5
rating by Nora Ratley
"David was very helpful getting home insurance fixed. Thanks for a. Great job well done"
We responded:
"Thank you for your positive feedback, Nora! We're thrilled to hear that David was able to assist you with your home insurance needs. Your appreciation motivates us to continue providing great service. If you need anything else in the future, feel free to reach out!"
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Kevin Johnson

May 30, 2025

5  out of  5
rating by Kevin Johnson
"Very good experience with Rachel! Very friendly! Very happy with their service! Thanks Ladonna Johnson"
We responded:
"Thank you for your wonderful feedback, Kevin! We're thrilled to hear that you had a great experience with Rachel and our team. We pride ourselves on providing friendly and excellent service, and it's always rewarding to know when we've succeeded. We appreciate your support and look forward to serving you again!"
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Travis Wano

May 27, 2025

5  out of  5
rating by Travis Wano
"Natalie's state farm saved me so much on my insurance. Her and her team are excellent. One of her team members, David was so helpful. I recommend it everyone in the area to get insurance at Natalie's state farm"
We responded:
"Thank you for your fantastic review, Travis! We're thrilled to hear that you saved so much on your insurance and had a great experience with Natalie's State Farm team, especially with David. We appreciate your recommendation and look forward to serving you and your friends in the future. Your satisfaction means the world to us!"
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Regina Pound

May 15, 2025

5  out of  5
rating by Regina Pound
"My experience with Natalie Arnett State Farm, was absolutely the best thing that could've happened to me. I met Rachel all her help and going over everything, she was so very helpful, very kind, understanding . She saved me like you wouldn't believe. Rachel, thanks! You're the best."
We responded:
"Regina, Thank you so very much for your kind words regarding my agency and our team. We are so thrilled to be able to help you with all of your insurance needs and that Rachel was fabulous to work with! We appreciate your trust in us and love being your Good Neighbor!"