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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Mylee Wells

July 12, 2024

5  out of  5 rating by Mylee Wells
"Wonderful experience! The lady at the front desk was so kind and thoughtful- cannot recommend Natalie and her team enough!"
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July 11, 2024

5  out of  5 rating by M L GORDON
"Called for a quote and the receptionist Marsha was incredibly efficient and prompt to get me to the correct person!"
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Darcie Gordon

July 11, 2024

5  out of  5 rating by Darcie Gordon
"Natalie and her team are the best. I've had insurance with them for years. Great service and always available to assist."
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July 10, 2024

5  out of  5 rating by Melanie
"Purchased a new vehicle and they made the insurance process seamless"
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Nathan Lively

June 27, 2024

5  out of  5 rating by Nathan Lively
"They have always been very helpful, courteous, and polite...."
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Kirsten Williams

June 4, 2024

5  out of  5 rating by Kirsten Williams
"Anna is absolutely the best 👌 she has always been so responsive and helpful. Highly recommend!!"
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May 9, 2024

5  out of  5 rating by J T
"Was having trouble finding homeowners insurance in Oklahoma City/Norman area. Received a reference for Natalie Arnett at State Farm. Her team is amazing. I received a callback within minutes from Rachel who quickly gathered details and in 15 minutes I had both homeowners and auto insurance at less than half of what my previous company was charging, and with better overall coverage! So pleasant and professional, and saved me thousands in annual costs. Best customer service I’ve ever seen in the insurance industry. Thanks so much!"
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Okie Girl96

April 12, 2024

5  out of  5 rating by Okie Girl96
"Anna and Rachel are so amazing! They’re always there to answer any questions I have. Fiona is always super sweet and kind!"
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K Nightingale

April 12, 2024

5  out of  5 rating by K Nightingale
"Natalie and her team offer fantastic insurance options and amazing customer service. I also love that they are incredibly involved in the Shawnee Community."
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Miranda Minor

April 12, 2024

3  out of  5 rating by Miranda Minor
"I've had insurance with them for a year or more. Communication is terrible. I couldn't get an answer to a quote for a new car and I couldn't figure out why until I called, after sending multiple emails with no reply- it was because I didn't pay yet, no communication. And my old car is still on my policy after asking to take it down multiple times. And my new car is over $100 more a month to insure and it is barely newer than my old car. And the rates change monthly, my truck has disappeared from the policy a few times without asking. No organization and terrible communication. And sadly, this is all recent. Not sure what's changed but get it together!!!"
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Tammy Morrison

March 29, 2024

5  out of  5 rating by Tammy Morrison
"We have been using them for years. They are always friendly and helpful when ever we call. If they don't have the answer they will figure it out and call us back. I will recommend Natalie Arnett State Farm insurance."
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Rosetta Abbott-Geis

March 26, 2024

5  out of  5 rating by Rosetta Abbott-Geis
"Anna Rucker is always a pleasure to talk with and is right on top of any changes we need made. Things can get very confusing sometimes, considering we’ve moved three households into one, but she is very knowledgeable in her field and makes everything stress free for us."
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Sandy Smith

March 25, 2024

5  out of  5 rating by Sandy Smith
"Very helpful! So friendly & professional! Thanks so much!"
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James Nauman

March 19, 2024

1  out of  5 rating by James Nauman
"I'm going to be finding another insurance agent I'm sick of paying over $200 for insurance when I don't have anything on my driving record I would think that the longer I'm with this company the cheaper my insurance would get as long as I don't have any wrecks or tickets but this is the second time they have raised my insurance Update I have finally switched companies from state farm to afr insurance and I am now paying $100 less for the same coverage I had through state farm"
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Josh Morgan

March 14, 2024

5  out of  5 rating by Josh Morgan
"Great agency and even better people!"
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March 14, 2024

1  out of  5 rating by JULIE S
"Negligent. An employee of this agency (no longer working there, surprise) misinformed me of our coverage and we had to pay $4,500 out of pocket because, according to Natalie, there was a lot more information that was not relayed". Natalie has given different stories to claims than she has given me and is unwilling to do anything to make her employee's error right. Filed a complaint with the Oklahoma Insurance Dept and State Farm regional office. Do not put your home or your vehicle's well being with her. Her reply states the documentation says I understood this loss was not covered. There is NO such documentation."
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Ryan Fournier

March 8, 2024

5  out of  5 rating by Ryan Fournier
"Anna found me the lowest rate for my classic truck. She was very helpful. Thanks Anna."
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Tara Andrews

March 1, 2024

5  out of  5 rating by Tara Andrews
"Best of the best!!"
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Angie White

February 16, 2024

5  out of  5 rating by Angie White
"I just have to brag on all of your staff. They are truly the best! You just don’t realize how stressful being in an accident is until it happens to you. Your staff checking in and keeping us up to date is certainly reassuring. They are all so friendly and I can tell they are compassionate about your clients. Thank you Natalie Arnett and staff!"
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Amanda Stern

February 14, 2024

5  out of  5 rating by Amanda Stern
"My husband and I love working with Natalie and Fhionna! They both provide incredible customer service and it's apparent how much they genuinely want to provide their clients with the best experience possible. Would definitely recommend working this incredible team!"
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L J Cobb

January 25, 2024

5  out of  5 rating by L J Cobb
"Everyone in this office that I have dealt with including Anna is consistently professional, goes above and beyond to provide assistance and very efficient in providing great service. A great team!!!"
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Garrett Black

January 23, 2024

5  out of  5 rating by Garrett Black
"Great service! Incredibly informative and helpful customer service. You truly feel like you will be taken care of, and can get a hold of someone quickly when you need help."
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Tracey Portillo

January 21, 2024

5  out of  5 rating by Tracey Portillo
"Professional, education focused and kind. Such a great team!"
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Nancy Holsapple

January 10, 2024

5  out of  5 rating by Nancy Holsapple
"They are wonderful people and always so sweet."
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KenDray Wilson

January 10, 2024

5  out of  5 rating by KenDray Wilson
"Sarah is very helpful and understanding. She is a great person."