State Farm® Insurance Agent Natalie Arnett
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Staci Young
September 18, 2024
5
out of
5
rating by Staci Young
"After talking with Marsha we will be calling for some quotes!"
We responded:
"Thank you, Staci, for your stellar feedback. We look forward to assisting you with quotes for all of your insurance and financial service needs. "
Ryne gillenwater
September 17, 2024
5
out of
5
rating by Ryne gillenwater
"Best customer service around! Thank you guys so much!"
We responded:
"Ryne, Thank you for your kind review of our team and our service. We appreciate the opportunity to serve you and your family with all your insurance and financial service needs. "
Shelby Lamascus
September 12, 2024
5
out of
5
rating by Shelby Lamascus
"Marsha is amazing!!! Super professional and helpful with my questions!!!"
We responded:
"Thank you for your awesome review of our agency and including how helpful Marsha has been! We appreciate you and love being able to assist you with all of your insurance and financial service needs. "
Elizabeth Ball
September 12, 2024
5
out of
5
rating by Elizabeth Ball
"Amazing customer service!! I got a quote the same day I requested it and they were quick to answer all my questions."
We responded:
"Thank you Elizabeth for your kind words. We are happy to help you and your family and answer all your insurance questions. We pride ourselves on great service so we appreciate the opportunity to serve you!"
Miranda Outon
September 11, 2024
5
out of
5
rating by Miranda Outon
"Great company and great front desk staff!!!"
We responded:
"Thank you Miranda for your 5 Star 🌟 review of our agency! We appreciate your kind words and trust in our agency! "
nova
September 11, 2024
5
out of
5
rating by nova
"Receptionist is absolutely amazing and helpful!"
We responded:
"Thank you, Nova! We appreciate the opportunity to care for you and your family and all your insurance needs. Marsha is indeed a rockstar team member! "
Donna Hanes
September 11, 2024
5
out of
5
rating by Donna Hanes
"The team at Natalie Arnett's office works seamlessly to assist customers find the best possible insurance rate and the best possible coverage for your protection. Insurance is not something everyone loves to purchase, but is a necessary part of life's responsibilities. Highly recommend this professional office for Auto, Homeowners, Life and Health Insurance."
We responded:
"Thank you Donna for your kind words and trust in our Agency! We strive to provide the best possible service and appreciate your loyalty and support. "
Zia Durrani
July 30, 2024
5
out of
5
rating by Zia Durrani
"Excellent experience regarding home system warranty claim, very quick and helpful"
We responded:
"Zia, thanks a lot for the awesome review! I'm so glad you had an excellent experience with your home system warranty claim. Quick and helpful service is what we aim for! If you need anything else, feel free to reach out anytime. - Natalie Arnett - State Farm Insurance Agent, Shawnee, OK"
Will Land
July 17, 2024
5
out of
5
rating by Will Land
"Anna was a great help and prompt to boot"
We responded:
"Hi Will, I'm so happy to hear that Anna was a great help and prompt! We truly appreciate your feedback and are always here to assist you with any future needs. - Natalie Arnett - State Farm Insurance Agent, Shawnee, OK"
Mylee Wells
July 12, 2024
5
out of
5
rating by Mylee Wells
"Wonderful experience! The lady at the front desk was so kind and thoughtful- cannot recommend Natalie and her team enough!"
We responded:
"Thank you for your kind words, Mylee! We are thrilled to hear that you had a wonderful experience with our team. We are grateful for your recommendation and look forward to assisting you with all your insurance needs in the future! Natalie Arnett - State Farm Insurance Agent, Shawnee, OK"
M L GORDON
July 11, 2024
5
out of
5
rating by M L GORDON
"Called for a quote and the receptionist Marsha was incredibly efficient and prompt to get me to the correct person!"
We responded:
"Thank you for sharing your positive experience with Marsha! We're glad she efficiently directed you to the right person. We're here to assist you with any insurance needs you may have. - Natalie Arnett - State Farm Insurance Agent, Shawnee, OK"
Darcie Gordon
July 11, 2024
5
out of
5
rating by Darcie Gordon
"Natalie and her team are the best. I've had insurance with them for years. Great service and always available to assist."
We responded:
"Thank you, Darcie! We are glad you have been satisfied with our service for years! We are always here to assist you whenever you need us. Your loyalty means the world to us! Natalie Arnett - State Farm Insurance Agent, Shawnee, OK"
Melanie
July 10, 2024
5
out of
5
rating by Melanie
"Purchased a new vehicle and they made the insurance process seamless"
We responded:
"Thank you, Melanie, for sharing your positive experience with our team! We are glad we could make the insurance process seamless for your new vehicle. Natalie Arnett - State Farm Insurance Agent, Shawnee, OK"
Nathan Lively
June 27, 2024
5
out of
5
rating by Nathan Lively
"They have always been very helpful, courteous, and polite...."
We responded:
"Thank you, Nathan, for your positive feedback! We are pleased to hear that you found our team helpful, courteous, and polite. Providing exceptional service is our top priority, and we are grateful for your kind words. If you ever need assistance in the future, please don't hesitate to reach out. - Natalie Arnett - State Farm Insurance Agent, Shawnee, OK"
Kirsten Williams
June 4, 2024
5
out of
5
rating by Kirsten Williams
"Anna is absolutely the best 👌 she has always been so responsive and helpful. Highly recommend!!"
We responded:
"Kirsten, I'm thrilled you found Anna to be the best! We're pleased to hear she was responsive and helpful. Thank you for recommending us! If you ever need assistance in the future, our office is here for you. - Natalie Arnett - State Farm Insurance Agent, Shawnee, OK"
J T
May 9, 2024
5
out of
5
rating by J T
"Was having trouble finding homeowners insurance in Oklahoma City/Norman area. Received a reference for Natalie Arnett at State Farm. Her team is amazing. I received a callback within minutes from Rachel who quickly gathered details and in 15 minutes I had both homeowners and auto insurance at less than half of what my previous company was charging, and with better overall coverage! So pleasant and professional, and saved me thousands in annual costs. Best customer service I’ve ever seen in the insurance industry. Thanks so much!"
We responded:
"J T, we're thrilled to hear about your fantastic experience with Rachel and our team! We're pleased that we could provide you with better coverage at a more affordable rate. Your satisfaction and savings mean the world to us! If you ever need assistance in the future, we're here for you. Thank you for choosing Natalie Arnett - State Farm Insurance Agency, Shawnee, OK!"
Okie Girl96
April 12, 2024
5
out of
5
rating by Okie Girl96
"Anna and Rachel are so amazing! They’re always there to answer any questions I have. Fiona is always super sweet and kind!"
We responded:
"Thank you for your feedback! Anna and Rachel always aim to provide prompt and helpful service. If you have any more questions or need further assistance in the future, feel free to reach out. - Natalie Arnett - State Farm Insurance Agent"
K Nightingale
April 12, 2024
5
out of
5
rating by K Nightingale
"Natalie and her team offer fantastic insurance options and amazing customer service. I also love that they are incredibly involved in the Shawnee Community."
We responded:
"We love seeing five-stars! Your feedback is valuable to us and we appreciate the opportunity to provide you with high-quality insurance. - Natalie Arnett - State Farm Insurance Agent"
Miranda Minor
April 12, 2024
3
out of
5
rating by Miranda Minor
"I've had insurance with them for a year or more. Communication is terrible. I couldn't get an answer to a quote for a new car and I couldn't figure out why until I called, after sending multiple emails with no reply- it was because I didn't pay yet, no communication. And my old car is still on my policy after asking to take it down multiple times. And my new car is over $100 more a month to insure and it is barely newer than my old car. And the rates change monthly, my truck has disappeared from the policy a few times without asking. No organization and terrible communication. And sadly, this is all recent. Not sure what's changed but get it together!!!"
We responded:
"Hi Miranda, per our notes we have replied multiple times to answer your questions. Unfortunately when you do not pay your bill we cannot make changes and eventually your policy lapses. The changes in price or amount due are also due to non-payment as State Farm now charges late fees. The fluctuations in price is also due to your non payment stats as rates are tied directly to your credit and payment history. We pride ourselves on being very organized and efficient, however we can’t efficiently take care of your account and policies when they are not current. "
Tammy Morrison
March 29, 2024
5
out of
5
rating by Tammy Morrison
"We have been using them for years. They are always friendly and helpful when ever we call. If they don't have the answer they will figure it out and call us back. I will recommend Natalie Arnett State Farm insurance."
We responded:
"Thank you, Tammy, for your kind words and recommendation! We are delighted to hear that you have had a friendly and helpful experience with our office. We appreciate your loyalty and look forward to assisting you with all your insurance needs in the future. - Natalie Arnett - State Farm Insurance Agent, Shawnee, OK"
Rosetta Abbott-Geis
March 26, 2024
5
out of
5
rating by Rosetta Abbott-Geis
"Anna Rucker is always a pleasure to talk with and is right on top of any changes we need made. Things can get very confusing sometimes, considering we’ve moved three households into one, but she is very knowledgeable in her field and makes everything stress free for us."
We responded:
"Thank you for sharing your positive experience with Anna and our team! We are thrilled to hear that Anna's expertise and exceptional service made your insurance needs stress-free during the transition of your households. We appreciate your kind words and look forward to continuing to provide you with top-notch service. - Natalie Arnett - State Farm Insurance Agent, Shawnee, OK"
Sandy Smith
March 25, 2024
5
out of
5
rating by Sandy Smith
"Very helpful! So friendly & professional! Thanks so much!"
We responded:
"Wow, we are delighted to hear that you found our team at Natalie Arnett - State Farm Insurance Agent to be very helpful, friendly, and professional! Providing exceptional service is our top priority, and we are thrilled that we could assist you. Thank you for choosing us for your insurance needs!"
James Nauman
March 19, 2024
1
out of
5
rating by James Nauman
"I'm going to be finding another insurance agent I'm sick of paying over $200 for insurance when I don't have anything on my driving record I would think that the longer I'm with this company the cheaper my insurance would get as long as I don't have any wrecks or tickets but this is the second time they have raised my insurance Update I have finally switched companies from state farm to afr insurance and I am now paying $100 less for the same coverage I had through state farm"
We responded:
"James, I am so sorry that you like everyone else are experiencing rate increases. Surely, you understand that I as the Agent don’t set the rates. There are many factors that go in to determining rates including longevity, late payment history, as well as the area you live in regarding fatality accidents, and the amount of uninsured and underinsured motorists. My goal at my agency is alway to educated our policyholders and provide the best possible coverage and insuance customer experience possible. We wish you the best. "
Josh Morgan
March 14, 2024
5
out of
5
rating by Josh Morgan
"Great agency and even better people!"
We responded:
"Josh, we are thrilled to hear that you had a great experience with our agency and team! Providing excellent service is our top priority, and we appreciate your kind words. Thank you for choosing us to assist with your insurance needs. - Natalie Arnett - State Farm Insurance Agent, Shawnee, OK"
JULIE S
March 14, 2024
1
out of
5
rating by JULIE S
"Negligent. An employee of this agency (no longer working there, surprise) misinformed me of our coverage and we had to pay $4,500 out of pocket because, according to Natalie, there was a lot more information that was not relayed". Natalie has given different stories to claims than she has given me and is unwilling to do anything to make her employee's error right. Filed a complaint with the Oklahoma Insurance Dept and State Farm regional office. Do not put your home or your vehicle's well being with her. Her reply states the documentation says I understood this loss was not covered. There is NO such documentation."
We responded:
"Julie, I am so sorry we were unable to further assist you with your claims needs. There was no negligence on our part and the terms of your coverage were explained in detail when you obtained homeowners coverage with our agency and throughout the claims process. The documentation states that you “understood this loss wasn’t covered”. We work very hard for our customers to help them but unfortunately State Farm cannot cover items that are excluded in your policy. We wish you the best! "