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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Terri Bond

March 26, 2026

5  out of  5
rating by Terri Bond
"Anna was extremely helpful and efficient— and very pleasant! 100%"
We responded:
"Thank you Terri for your 5 star 🌟 review of our agency team and of Anna! We appreciate the partnership and are grateful for your loyalty. "
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ken Lawson

March 23, 2026

5  out of  5
rating by ken Lawson
"Had problems with site they worked it out great!"
We responded:
"Thank you Ken for your glowing review of our team, agency and the price we were able to secure for all of your insurance needs. We are grateful to be your Good Neighbor Agent! "
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Davis Weingartner

March 20, 2026

4  out of  5
rating by Davis Weingartner
"Natalie Arnett is great with all the paperwork."
We responded:
"Thank you Davis for your review! We always strive to earn your business and a 5 star review so please let us know how we can help! "
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Linda Walls

March 16, 2026

5  out of  5
rating by Linda Walls
"State Farm,,, was great answering all my questions"
We responded:
"Thank you, Linda, for your feedback! We're glad we could assist with all your questions. Your support means a lot to us."
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Matthew Wilkinson

March 13, 2026

5  out of  5
rating by Matthew Wilkinson
"Called them for a quote. They quickly got to the bottom of what current coverage I had and deductible for my home and Auto. Improved my coverage and deductible and beat the other few companies that I was comparing. I would highly recommend Natalie Arnett State Farm insurance agency in Shawnee!"
We responded:
"Thank you Matthew, for your outstanding review of our team, agency, and your recommendation. We are grateful for your support and thrilled to help you with your auto and home insurance needs. 🚗 🏡 "
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Bobbie Decker

March 6, 2026

5  out of  5
rating by Bobbie Decker
"Had questions about my bill and the payment date and they were very helpful answered all my questions and cleared up some of my confusion. They werevery courteous and thoughtful."
We responded:
"Thank you, Bobbie for your awesome 5 star and glowing review of our team and Agency. You made our day! We are grateful to be your Good Neighbor Agent and Team!"
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Lydia Crim

February 25, 2026

5  out of  5
rating by Lydia Crim
"Rachel Treat and other staff were so sweet and helpful! I feel like they gave the best service and really answered all my questions I had for them! ❤️❤️"
We responded:
"Thank you Lydia for your amazing review of our team and the kind words. Rachel is a rockstar, no doubt! We always strive to go the extra mile for our policyholders. "
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Claudia Dunn

February 25, 2026

5  out of  5
rating by Claudia Dunn
"Always helpful and friendly. Thank you so much!"
We responded:
"Thank you, Miss Claudia, for the awesome 5-star review and shout out to our team for always being helpful and friendly. We pride ourselves on being your Good Neighbor and appreciate the opportunity to serve you in all of your auto and home insurance needs. "
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Matthew Murray1978

February 21, 2026

1  out of  5
rating by Matthew Murray1978
"These people are a joke. Lose checks. Tell you its in your bank account, then whoops we mailed it to the the home you sold. Canceled insurance over email that a 3rd grader could understand, but not them . They are partisan to friends in a divorce over obvious business procedures. I have filed a complaint.( will probably go nowhere) complete joke"
We responded:
"We take every concern seriously and work hard to serve our customers with honesty and integrity. Our agency follows strict procedures regarding policy changes, payments, and address updates to protect all parties involved. For privacy and legal reasons, we cannot discuss specific account details publicly. However, we do want to clarify one important point: our agency will not act as an intermediary in divorce or domestic disputes. We remain neutral and follow the documented policy ownership and authorization on file. If there has been a misunderstanding regarding payment handling or cancellation procedures, we are happy to review the account directly with the named policyholder to ensure everything was processed according to company guidelines. Our commitment has always been to treat every customer with fairness, professionalism, and respect. "
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Hannah

February 19, 2026

5  out of  5
rating by Hannah
"We have homeowners and auto insurance with Natalie Arnett they provide awesome customer service and the rates were the best I could find."
We responded:
"Hannah, Thank you so much for your kind words! We truly appreciate you trusting our team with both your home and auto insurance. Our goal is always to provide prompt, personal service while helping families find the right coverage at a competitive price. It means a lot to know you felt well taken care of. If you ever need anything — whether it’s a coverage review, questions about your policy, — we’re always here to help. Thank you again for being part of our agency family! "
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CK Hendrix

February 17, 2026

5  out of  5
rating by CK Hendrix
"Every time I call this place, everyone here is a huge help. Today I talked to Anna with numerous questions about my policy. She answered all of them accordingly and was very informative with every thing about my policy. 10/10 recommend this firm to anybody looking for a insurance company that cares."
We responded:
"Thank you so much for your kind words and for taking the time to recognize Anna! We are incredibly proud of our team and the care they show every customer. Anna truly works hard to make sure questions are answered clearly and thoroughly — insurance can feel overwhelming, and we believe you deserve straightforward, helpful guidance every time you call. We appreciate your trust in our office and your recommendation. Being a firm that truly cares about our customers is exactly what we strive for each day. We’re always here whenever you need us!"
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mike ellis

February 16, 2026

5  out of  5
rating by mike ellis
"Good service"
We responded:
"Thank you Mike!!! The awesome 5 star review makes us beam with pride! We are grateful that you put your trust in us for all of your insurance needs. Thanks for being part of our agency family!"
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Lizzi Parsons

February 9, 2026

5  out of  5
rating by Lizzi Parsons
"Destiny was very quick at provided the documents we needed to finish our transaction."
We responded:
"Lizzi, Thank you for taking the time to share this! We’re so glad Destiny was able to get the documents to you quickly and help keep your transaction moving smoothly. We know timing matters, especially when you’re working through important deadlines, and our team works hard to provide prompt, accurate service every step of the way. We truly appreciate your trust in our office and are always here if you need anything in the future!"
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Phillip Smith

February 6, 2026

5  out of  5
rating by Phillip Smith
"The lady at sate farm was very knowledgeable and helpful in do her job understanding everything I needed help with. Thank you for your support."
We responded:
"Thank you Phillip for your kind words and for supporting our small business. We genuinely value you and your business. "
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Fhionna S

February 6, 2026

5  out of  5
rating by Fhionna S
"Destiny has been great to work with when I call and need assistance. Great addition to the team!"
We responded:
"Thank you sweet Fhionna!!! We absolutely appreciate your kind words and your support. We love being able to help with all of your insurance needs and being your Good Neighbor! ❤️"
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Jenette Ward

February 4, 2026

5  out of  5
rating by Jenette Ward
"Rachel, thank you for all your help with our insurance. Great price on all"
We responded:
"Thank you Janette for your awesome 👏🏻 review and recommendation of Rachel and our team. We are thrilled to be able to help you with all of your home and auto insurance needs. "
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Kevin Robison

February 2, 2026

5  out of  5
rating by Kevin Robison
"I needed a copy of my vehicles insurance policy so I could renew my tag. I called Natalie Arnetts office and was able to run in and get the form...ready and waiting for me. Always pleasant, always professional and always ready to assist me anyway possible. Good people that will always get my business. Kevin Robison Shawnee, Ok."
We responded:
"Thank you, Kevin, for the amazing review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your policies! We are lucky to have hard-working team members, like Rachel, who go above and beyond for their customers. Thank you for trusting us with your insurance needs!"
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Cherrish Beck

January 15, 2026

5  out of  5
rating by Cherrish Beck
"Absolutely amazing people! Great to work with and super helpful!"
We responded:
"Thank you Cherrish for your glowing 🌟 review of our team and agency. We are grateful for your support and loyalty! "
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Jack Conwell

January 14, 2026

5  out of  5
rating by Jack Conwell
"They are easy to talk to and get the job done."
We responded:
"Thank you Jack for your fabulous review of our agency and team. We are thrilled to be able to help you with all of your insuance needs. We appreciate your loyalty! "
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Lora Schiltz

January 8, 2026

5  out of  5
rating by Lora Schiltz
"Always helpful and goes the extra mile! Anna and Rachel both. Happy to have insurance with this agency."
We responded:
"Thank you Lora for your kind words and support of our small business! We appreciate you and being able to help with all of your insurance needs. Anna and Rachel indeed always go through extra mile for our customers. 🌟 "
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Greg Metheny

January 6, 2026

5  out of  5
rating by Greg Metheny
"ben with st farm awhile"
We responded:
"Greg, Thank you for your 5 star review of our team and agency! We are so thankful for your business and continued loyalty. It really does mean the world to our small business! "
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C

January 5, 2026

5  out of  5
rating by C
"Melissa Merritt always provides excellent customer service in all aspects. She is knowledgeable, courteous, & very efficient. Her willingness to look into something I have a question about is always followed up with a return phone call in a timely manner. C Linthicum, Shawnee, OK"
We responded:
"Thank you Ms. Linthicum for your kind words and awesome review of Melissa! We appreciate you and the opportunity to serve you and your family. We love being your Good Neighbor! "
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Brokelahoma ChickenFry

December 19, 2025

5  out of  5
rating by Brokelahoma ChickenFry
"Fantastic experience. I have dealt with many insurance companies over the years, this State Farm is the best by far. I actually get to speak to a human without screaming to an AI, "REPRESENTATIVE" a million times. I have the cheapest insurance for all 3 if my vehicles in ages. They really find the best discounts and plans that fit your budget. They cost is so cheap, I was able to getvlower deductibles than I ever had with any other company so far. They are local which is nice. If you have an accident or whatever needs, they just right there and easy to reach. Great peace of mind. Thank You."
We responded:
"Thank you for your awesome review of our Agency and Team! We are grateful to be able to provide you with Good Neighbor service!! "
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Brenda Abercrombie

December 10, 2025

5  out of  5
rating by Brenda Abercrombie
"Great Insurance company. They offer wonderful service!"
We responded:
"Thank you, Brenda! We are so grateful that you support our small woman-owned business. We truly appreciate you choosing us to assist with all of your auto, home, and life insurance needs. "
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Destiny bell

November 7, 2025

5  out of  5
rating by Destiny bell
"Such a warm and welcoming environment. The girls are so kind and genuinely care about their people. Their customer service is second to none."
We responded:
"Thank you Destiny! We are grateful for your partnership and look forward to severing you with all your auto, home and life insurance needs. Thanks for trusting our team! "